Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. Bookkeeping Helpdesk

Bookkeeping Helpdesk

Welcome! You can raise a request for Bookkeeping Helpdesk using the options provided.

Questions for finance

Got a question for the finance team? Submit it here.

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"0370652bb846322d5829a965e139cb98834b6abe_lout","branding":{"id":"50","key":"bk","name":"Bookkeeping Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/50"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/24c1135f-7cd0-4252-b11c-e2515dd02b29/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYzE5YzhiNS0zMjZlLTQ2MGMtYjIzYy0zODU0Mjk2NDdiODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI0YzExMzVmLTdjZDAtNDI1Mi1iMTFjLWUyNTE1ZGQwMmIyOSI6WyJyZWFkIl19LCJleHAiOjE3NzUwNjEyOTIsIm5iZiI6MTc3NTA2MDY5Mn0.zbO63OKPOHWU8LF77zzwy5i956dYuhSKPMKgHlubqMo&client=cc19c8b5-326e-460c-b23c-385429647b88&mode=fit","logoId":"24c1135f-7cd0-4252-b11c-e2515dd02b29","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Oorah Helpdesk!","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Oorah Helpdesk!","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYzE5YzhiNS0zMjZlLTQ2MGMtYjIzYy0zODU0Mjk2NDdiODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzUwNjEyOTIsIm5iZiI6MTc3NTA2MDY5Mn0.-JrzwRg2ICVeQgTr8TbbiebJStTpEBHKgIa5f8Sm-gI&client=cc19c8b5-326e-460c-b23c-385429647b88&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"50","key":"bk","projectId":10368,"serviceDeskId":50,"name":"Bookkeeping Helpdesk","description":"<p>Welcome! You can raise a request for Bookkeeping Helpdesk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/50","reqTypes":[{"id":"10530","name":"Questions for finance","descriptionHtml":"","callToAction":"Questions for finance","introHtml":"<p>Got a question for the finance team? Submit it here.</p>","icon":10320,"iconUrl":"https://it.helpdesk.oorah.org/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[62],"key":""},{"id":"10532","name":"Request a budget allocation","descriptionHtml":"","callToAction":"Request a budget allocation","introHtml":"<p>Have a budget or spend request? Submit it here.</p>","icon":10306,"iconUrl":"https://it.helpdesk.oorah.org/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[62],"key":""},{"id":"10531","name":"Request a policy review","descriptionHtml":"","callToAction":"Request a policy review","introHtml":"<p>Need help with a policy? Submit a request here.</p>","icon":10306,"iconUrl":"https://it.helpdesk.oorah.org/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[62],"key":""}],"reqGroups":[{"id":62,"name":"General"}],"orderMapping":{"62":[10530,10531,10532]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":50,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYzE5YzhiNS0zMjZlLTQ2MGMtYjIzYy0zODU0Mjk2NDdiODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzY4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzUwNjE4OTIsIm5iZiI6MTc3NTA2MDY5MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.nKR5TN7oYzM8-Vcu0eU6xfatgBJyoORFJeIxVxfKdps","targetCollection":"upload-project-10368","endpointUrl":"https://api.media.atlassian.com","clientId":"cc19c8b5-326e-460c-b23c-385429647b88","tokenDurationInMins":20}},"reqCreate":{"id":10530,"projectId":10368,"issueType":{"id":"10530","name":"Questions for finance"},"form":{"name":"Questions for finance","descriptionHtml":"","callToAction":"Questions for finance","intro":"<p>Got a question for the finance team? Submit it here.</p>","instructions":"","icon":10320,"iconUrl":"https://it.helpdesk.oorah.org/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your finance question?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/50/create/10530","requestValidateBaseUrl":"/servicedesk/customer/portal/50/validate/10530","calendarParams":{"firstDay":0,"date":"2026-04-01T12:24:52-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYzE5YzhiNS0zMjZlLTQ2MGMtYjIzYy0zODU0Mjk2NDdiODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzY4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzUwNjE4OTIsIm5iZiI6MTc3NTA2MDY5MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.nKR5TN7oYzM8-Vcu0eU6xfatgBJyoORFJeIxVxfKdps","targetCollection":"upload-project-10368","endpointUrl":"https://api.media.atlassian.com","clientId":"cc19c8b5-326e-460c-b23c-385429647b88","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=oorah","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"0370652bb846322d5829a965e139cb98834b6abe_lout","baseUrl":"https://it.helpdesk.oorah.org/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://oorah.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"cc19c8b5-326e-460c-b23c-385429647b88","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"cf38b7c9ab524d49ac055fc00160d66f","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://oorah.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}